Privacy Policy | The Canadian Press Website

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Privacy & Accessibility

Protection of personal information & accessibility policy

Privacy Policy

The Canadian Press respects your right to privacy and recognizes the importance of protecting the privacy of personal information that may be provided to us by individual users or viewers of The Canadian Press content online. We have adopted a privacy policy to govern how we treat such information. The terms of this policy apply to all websites and associated products or services of The Canadian Press that link to this privacy policy (the “websites”), and do not apply to websites or products or services that link to a different privacy notice.

Your provision of personal information to The Canadian Press means that you agree and consent to our collection, use and disclosure of your personal information under this privacy policy. If you do not agree with these terms, do not provide any personal information to us. However, while providing some personal information is optional, we may not be able to offer you certain products or services if you choose not to provide us with required personal information.

Collection of your personal information

The personal data we collect depends on how you interact with us, the websites you use, and the choices you make. We collect and process personal data about you with your consent and/or as necessary to provide the products you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests.

Information you provide directly

The Canadian Press may collect personally identifiable information when you specifically and knowingly provide it to us, such as when you provide your personal information such as your e-mail address, name, phone number or address or when you submit credit card information for payment of products or services. The Canadian Press may also collect personal information that you provide to us offline and will treat such information in the same manner as if it was collected off this website.

Information collected automatically

The Canadian Press collects certain kinds of information, such as the website that referred you to us, your IP address, browser type and language, and access times. We also may collect navigational information, including information about the pages you view, the links you click, and other actions taken in connection with the site.

Third-party sources.

The Canadian Press, or third parties on our behalf, may also collect non-personally identifiable information via the use of cookies. Cookies are pieces of information that are transferred to an individual's hard drive for record-keeping purposes. Cookies are used to assist you in using site information and content by saving your user preferences. Cookies are also used to collect aggregate information about website users on an anonymous basis. You may modify your browser to decline, delete or disable cookies. Please note that declining, deleting or disabling cookies may result in your inability to use certain parts of the website as they are intended to be used.

We use the term “devices” to refer collectively to computers and mobile devices, as well as the internet browsers and other applications on your devices that interact with the internet. The Canadian Press engages in cross device data collection which refers to the process of collecting data from devices that have been determined through statistical analysis to be linked or related. Our partners whom we employ to provide this service use cross device data to provide interest-based advertising services to our customers and to deliver tailored ads to users across multiple devices.

Use of your personal data

The Canadian Press uses your personal data collected through our websites for purposes described in the privacy policy or otherwise disclosed to you.

  • The Canadian Press will use the personally identifiable information directly submitted by you solely for the purpose for which you have provided it, whether it be to subscribe to a service, request information, order a reprint of an article or photograph, etc.
  • We will only use and disclose the credit card information submitted by you as necessary to process your payment transaction or collect payment.
  • We may also use the information you provide to us to contact you for reasons related to your original communication to us.
  • We may periodically send you a promotional e-mail about existing or prospective products and services offered by The Canadian Press, as well as to obtain information to better understand our users. You may opt-out of receiving such e-mails at any time by notifying us that you do not wish to receive such emails.
  • We may also use information you provide to better serve you, and, if you have given your consent for us to do so, to send you e-mails concerning offers from our partners and other third parties that we think may be of interest to you.
  • We may disclose the information we collect about you to our affiliates and to non-affiliated third parties that perform services on our behalf, including, without limitation, marketing services, for the purpose of allowing us to provide you with the products or services you have requested; provided, however, that we will not disclose any credit card numbers which may be provided by you except for the purpose of payment for products or services or collection of payment.

With regard to non-personally identifiable information, The Canadian Press is currently using and has contracted with third party vendors to track and analyze usage and volume statistical information from our users to administer our content in order to improve our products or services. We may also perform statistical analysis of user behavior in order to measure interest in our online products and services for product development purposes.

The Canadian Press will not disclose any personally identifiable information about our current or former users to anyone, except as permitted or required by law, or as described herein. The Canadian Press will endeavor to maintain physical, electronic, and procedural safeguards to protect the confidentiality of the information that we collect online.

Location of personal data and privacy shield

Personal data collected The Canadian Press may be stored and processed in your country or region, or in any other country where we or our affiliates, subsidiaries, or service providers maintain facilities. Currently we primarily use data centres in Canada. The storage locations are chosen in order to operate efficiently, to improve performance, and to create redundancies in order to protect the data in the event of an outage or other problem. We take steps designed to ensure that the data we collect under this Privacy Policy is processed according to the provisions of this Privacy Policy and applicable law wherever the data is located.

Sharing of your personal data

As a general rule, The Canadian Press will not disclose any of your personally identifiable information except under one of the following circumstances: we have your permission; we determine in good faith that it is legally required to be revealed by any relevant statute, regulation, ordinance, rule, administrative or court order, decree, or subpoena; information revealed during the course of The Canadian Press’ enforcement of the policies and procedures of this website; information that we determine must be disclosed to correct what we believe to be false or misleading information or to address activities that we believe to be manipulative, deceptive or otherwise a violation of law; where you are otherwise notified at the time we collect the data; where we need to share your information to provide the product or service you have requested; when disclosed to an affiliate of The Canadian Press or when such disclosure is made subject to confidentiality restrictions in connection with a sale, merger, transfer, exchange, or other disposition (whether of assets, stock, or otherwise) of all or a portion of the business conducted by the website to which The Canadian Press privacy policy applies. The Canadian Press may share the non-personally identifiable information that The Canadian Press gathers, in aggregate form only, with advertisers and other partners.

We may share your personal data with service providers who perform services on our behalf. For example, we may hire other companies to handle the processing of payments, to provide data storage, to host websites, to fulfil orders and shipments, to assist in direct marketing, analyse your interests and preferences and to conduct audits, etc. Those companies will be permitted to obtain only the personal data they need to provide the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. The Canadian Press maintains contracts with these third parties requiring their treatment (access, use and disclosure) of personal data to be consistent with our obligations under the law.

Information about our customers, including personal data, may be disclosed as part of any merger, transfer, divestiture, acquisition, or sale of all or a portion of the company and/or its assets, as well as in the unlikely event of insolvency, bankruptcy, or receivership, in which personal data would be transferred as one of the business assets of the company. We will notify you of such an occurrence as described in the “Changes to this Privacy Policy” section below.

Social media

On some pages, we allow you to share personal data with third parties, such as social networks like Facebook. In these instances, you are agreeing to the data being shared and the shared data is subject to the privacy policies of such third parties. We may combine information we receive from those platforms (e.g., profile information, likes, pageviews) with other information we collect from you or other sources and use and disclose it as described in this privacy policy. Except where required by applicable law or regulation, we do not control and do not assume any responsibility for the use of personal data by such third parties. For more information about the third party's purpose and scope of their use of personal data in connection with sharing features, please visit the privacy policies of these third parties.

Accessing your personal data

You may review, update or correct certain of the personal information that is stored in your user account in our Services (if you have one) by using the “Contact Us” information below. We may ask you to verify your identity and to provide other details before we are able to provide you with any information, correct any inaccuracies, or delete any information. Your right to delete information is subject to our records retention policies.

You can opt out of our promotional e-mails by clicking the opt-out/unsubscribe link within the e-mail you receive. Please understand that it may take us a few days to process any opt out request and that even if you opt out of receiving promotional correspondence from us, we may still contact you in connection with your relationship, activities, transactions, and communications with us.

Use of cookies and other technologies

The Canadian Press, and/or our service providers or partners on our behalf, use “cookies” and other technologies like pixel tags, web beacons and similar technologies (“Cookies”) to enable you to sign in to our services and to help personalise and improve your online experience. A cookie is a small text file that is placed on your hard drive or device. Cookies contain information, including personal data that can later be read by a web server in the domain that issued the Cookie to you. The information that Cookies collect includes the date and time of your visit, your registration information, and your navigational and purchase history. Pixel tags, also called web beacons, are clear image (i.e., non-visible) files that may be placed on a website, in an email or newsletter, and request information from your device such as your browser type and may assist us in determining your engagement with the content of the website and emails we send, how many users have visited certain pages, or how users have otherwise engaged with our messages or newsletters. We may use web beacons to help deliver cookies.

HTML5 may be used to store information on your computer or device about your Service usage activities. This information can be retrieved by us to determine how our products or services are being used by our visitors, how our products or services may be improved, and to customize our products or services for our users.

We may send instructions to your computer or device using JavaScript or other computer languages to gather the sorts of information described above and other details about your interactions with the product or service.

These tracking technologies may be deployed by us and/or our service providers or partners on our behalf. These technologies enable us to assign a unique number to your computer or device, and relate information about your use of the products or services to other information about you, including your personal information. These technologies also enable us to recognize you when you access our products or services using different web browsers or devices.

You can manage website cookies in your browser settings. You always have the choice to have your device warn you each time a cookie is being sent or change these settings by accepting, rejecting, or deleting cookies. If you choose to change your settings, you may find that certain functions and features will not work as intended on the products or services. All browser settings are slightly different, so to manage cookies, you should refer to the relevant settings within your browser.

Security of your personal data

The security of your personal data is important to us. We take appropriate and reasonable steps designed to help protect your personal data from unauthorised access, use, disclosure, alteration, and destruction. For instance, in some cases we encrypt that information in transit using secure socket layer (SSL) technology. No method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we strive to protect your personal data, we cannot guarantee its absolute security.

If a password is used to protect your account and personal data, it is your responsibility to keep your password confidential.

Forums & other interactive services

Our websites may include discussion forums or other interactive areas or services, including blogs, chat rooms, bulletin boards, message boards, online hosting or storage services, or other areas or services in which you or third parties create, post or store any content, messages, comments, materials or other items on the sites (“Interactive Areas”). If you use an Interactive Area, you should be aware that these areas are open to the public and any personal data you post or provide at registration may be viewable by others. We are not responsible for public disclosure of personal data you submit in connection with the Interactive Areas, nor are we responsible for how others might use that information, including to send you unsolicited messages. Interactive Area postings may be retained indefinitely. At any time, you can to request that we remove a posting by using the “Contact Us” information below. Keep in mind that removal of a posting from an Interactive Area does not necessarily mean that the posting will be deleted from our backend systems.

Retention of personal data

We retain personal data for as long as necessary to provide the products or services and fulfil the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary for different data types in the context of different products or services, actual retention periods can vary significantly based on criteria such as user expectations or consent, the sensitivity of the data, the availability of automated controls that enable users to delete data, and our legal or contractual obligations.

Changes to this privacy policy

We may change this Privacy Policy from time to time. When we do, we will let you know by posting the changed Privacy Policy on this page with a new “Last updated” date. In some cases, we may also tell you about changes by additional means, such as by sending an e-mail to the e-mail address we have on file for you.

Children’s privacy

The Services are not intended for use by children. If, however, we unknowingly collect and use information from children under the age of 13, we will comply with industry guidelines and applicable laws.

International usage

If you are located outside of Canada, please note that the information you provide to us will be transferred to Canada. By using this website, you consent to this transfer.

Contact us

The Canadian Press
60 Adelaide St. East
Toronto, Ont.
M5C 3E4
866-294-NEWS (6397)

For CP Images related inquiries
1-866-599-0599, 416-507-2198

Accessibility Multi-Year Plan and Policy

Introduction and Statement of Commitment

In 2005, the government of Ontario passed the Accessibility for Ontarians with Disabilities Act (AODA), which requires that Ontario be fully accessible to those with disabilities by 2025.

The Accessibility Multi-Year Plan and Policy ensures that Canadian Press Enterprises Inc., (“CP”), and its subsidiary Pagemasters North America Inc., (“PMNA”) are compliant with the Customer Service and Integrated Accessibility Standards Regulation (IASR) associated with the act. This plan will be reviewed and updated at least once every five (5) years, or sooner as required.

CP is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence, and we are committed to meeting their needs in a timely manner.

We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the AODA and Ontario’s accessibility laws.


This policy applies to all employees of CP and anyone providing contracted services on behalf of the company.



In accordance with Human Rights legislation, a disability is defined as follows:

  • Any degree of physical disability, infirmity, malformation or disfiguration caused by bodily injury, birth defect or illness and includes but is not limited to:
    • Diabetes mellitus;
    • Epilepsy;
    • A brain injury;
    • Any degree of paralysis;
    • Amputation;
    • Lack of physical coordination;
    • Blindness or visual impediment;
    • Deafness or hearing impediment;
    • Muteness or speech impediment; or
    • Physical reliance of a guide dog or other service animal, or on a wheelchair or other remedial appliance or device.
  • A condition of mental impairment or a developmental disability;
  • A learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language;
  • A mental disorder; or
  • An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.
  • If there are additional inclusions the Company will immediately recognize the inclusions under the various provincial Human Rights Codes or legislation.


A barrier is anything that prevents a person with a disability from fully taking part in society because of that disability. Some barriers include:

  • Physical barriers (e.g. a step at the entrance to the building or a door that is too heavy to be opened by an individual with limited upper body mobility and strength);
  • Architectural barriers (e.g. a hallway or door that is too narrow for a wheelchair or scooter);
  • Information or communication barriers (e.g. a publication that is not available in large print for people with visual impairment);
  • Attitudinal barriers (e.g. ignoring a customer in a wheelchair; assuming people with a disability cannot perform a certain task when in fact they can);
  • Technological barriers (e.g. a website that is not accessible for people who require the use of screen readers);
  • Barriers created by policies or practices (e.g. not allowing animals on the premises; excluding or removing individuals who require the use of service animals).

We are committed to training staff in Ontario’s accessibility laws and aspects of the Ontario Human Rights Code (OHRC) that relate to persons with disabilities. To this end, we will continue to:

  • Train all employees on the requirements of the IASR and other disability-related obligations as they are under OHRC legislation.
  • Maintain records of the dates when training is completed and the individuals who completed the training.
  • Train new employees within one month of employment. Employees will also be trained should any changes be made to the plan or legislation.
Information and communications

We will always communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports. Furthermore, to support individuals with disabilities in accordance with the law, we will:

  • Meet internationally-recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level A website requirements. By January 1, 2021, all public content will meet Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements.
  • Put a statement on our website about the availability of accessible formats and communication supports and, upon request, provide or arrange for the provision of accessible formats in a timely manner.
  • Ensure that the processes for receiving and responding to feedback are accessible to persons with disabilities by providing or arranging for the provision of accessible formats and communications supports, upon request.
  • Feedback, complaints or questions on our processes, plan, and policy, and requests for accommodation can be sent to Human Resources via:

The Canadian Press
Mail - Attn: Human Resources
60 Adelaide Street East, Suite 1200
Toronto, Ont.
M5C 3E4

Phone: 647-457-9902



With regards to accommodation in the recruitment process, we will continue to:

  • Specify in job postings that accommodation is available for applicants with disabilities in recruitment materials, and with regards to interviews, assessments, and testing.
  • When making offers of employment, notify successful applicants of policies for accommodating employees with disabilities.
  • Include information about this policy in training provided to employees, and to provide this information to new employees as soon as practicable after hiring.
  • Provide updated information on accommodations policies to employees when changes occur.
  • Consult with employees and candidates to determine the suitability of a format or support.

Documented Individual Accommodation Plans / Return to Work Process

CP works with a third-party insurance provider to document and facilitate the return to work process. This process includes documentation of any adjustments to duties or the work environment that are related to an individual’s disability status. An employee may also request accommodation at any time to initiate the process of creating an individual accommodation plan. As pertains to the return to work process and the documentation of individual accommodation plans, we commit to:

  • Ensuring participation of the employee requiring the individual accommodation plan.
  • Requesting outside medical evaluation to determine if accommodation can be achieved and what supports are needed.
  • Ensuring a high level of privacy.
  • Conducting regular reviews and making updates as needed.
  • Providing reason for denial if applicable.
  • Providing Individual Accommodation Plans in a format that takes into account the needs of the employee.
  • And if required, including individualized workplace emergency response information.

Performance Management, Career Development & Redeployment

Any activity related to performance management, career development and advancement, or redeployment will support the accessibility needs of employees with disabilities by taking into account individual accommodation plans.

Changes to existing policies

We will modify or remove an existing policy that does not respect and promote the dignity and independence of people with disabilities.

This notice is written in English and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this notice, the English version shall prevail.

Last updated: October 2019