CP Images FAQ | The Canadian Press

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Frequently asked questions about CP Images

Canadian Press Images Frequently Asked Questions

If you're familiar with our previous platform you may have questions about what has changed. We hope to answer all questions here and provide other meaningful information.

We're excited to introduce our new digital asset platform for searching, researching, licensing and downloading our award-winning editorial photos and video clips.

Read on to find tips, tricks and important information about working with the brand new Canadian Press Images platform.

searching from the home page

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What kind of assets will I find in the new Canadian Press Images?

For the first time, you can quickly and easily search, view and download our photos and video clips from a single platform. Simply search for a keyword or phrase from the homepage, or browse from one of our curated packages or navigation topics.

Once you log into the new CP Images, if you only see photos, but would also like to see video, for example, contact us and we’ll turn video on for you. It’s free to access our video and for any clips you’d like to license, now you can see pricing and buy it with just a few clicks! And we’re always here to help if you prefer our hands-on approach.

I have a subscription to download photos and/or video. How will downloading work?

Hover over the thumbnail and click the "Buy & Download" button that appears, which opens a pop-up window. If you subscribe for 50 photos per month, for example, the window shows you a "Usage agreement" drop-down that simply means we're going to count the photo against your 50 downloads per month.

For downloading multiple assets in one shot, select each one and "Add to cart" to go through the shopping cart process.

How can I create thumbnails for video files?

The new Canadian Press Images lets you choose which frame is best suited for your video thumbnail.

  • Select the video you want.
  • Scroll down the details screen to the "More" button, click it and choose "Select a frame".
  • Play the video until you find the perfect thumbnail.
  • Click the "Set frame as representative" button.
Can I save search results and get an alert when new content is added?

Yes! For the first time, you can save searches and turn on real-time email alerts to have relevant photos and video clips instantly brought to your attention, without always having to log in or recreate your advanced searches.

  • Click on the "Saved Searches" button and choose "Save Current Search".
  • Give the saved search a name and choose the Notification Frequency.
  • Click "Save" and you're done! New content matching your search will be emailed to you.

Access our licensed photos and video clips today

Get a free guest account to CP Images or a free trial feed of our real-time licensed photos and video clips

Ready to use photos and video to tell amazing, authentic stories that drive results?

Contact us today to get:

  • A response in 24 hours from a knowledgeable specialist.
  • Answers to your questions about pricing and more.
  • A free trial of our licensed photos and video clips and a consultation about your branded content needs.

 

sales@thecanadianpress.com

1-866-294-6397
416-507-2074


Response in 24 hours (Monday-Friday)